CAMERA VIDEO NOT RECORDING IN 4K IN MY M31

[annashiva]

HI ALL MY SAMSUNG M31 NOT SO CLARITY EVEN I AM RECORDING IN UHD MODE WHEN I SEE RECORDED VIDEO DETAILS ITS RECORDED IN 8 MP NOT 64 MP PLZ HELP ME OUT IF ANY ONE USING M31 SAY IF U HAVE SAME PROBLEM OR I I AM THE ONE FACING I WILL VISIT SERVICE CENTRE

See image blur in video

[Š]

Have you turned on stabilization while recording?
It is not supported in UHD. When it is on quality will switch back to lower.

[annashiva]

no its off

[BlueTrex]

He so I have the same problem and can't find a solution. How did you solve your problem please help?

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. Please be assured and perform following methods to resolve the Camera issue:-

1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).

2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support