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07-02-2021 04:37 PM in
Galaxy MThe service center is well organized and got my turn after a wait of 2 hours. The service center engineer took about 45 to 50 minutes to flash new software. But the sad part is that there is no improvement in the phone. The network speed is almost 1/3 in comparison to a Samsung Galaxy C9 pro as well as Readme 7 pro.
To my utter surprise the service engineer himself was not familiar with Carrier Aggregatin(CA) concept and feature. The service mode number *#0011# did respond with CA-Not Config 0 0 on this Samsung M425G phone but with different status on his samsung phone.
He has confirmed that there is a software lock on this phone and as this has been reported by many users with Samsung they will release a patch to rectify the problem soon. He also promised to revert back by Monday ( i.e. by 5 Jul 21 ) on the status.
I sincerely feel I am been deceived by Samsung dispatching a locked product while many users in market as well the phones in their showroom do have CA enabled and functions with higher internet speed. May I request you to recall this defective unit and replace an fully functional unit in lieu else refund the product money to enable me to purchase an alternate product.
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07-02-2021 05:16 PM in
Galaxy MU need to check again
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07-02-2021 05:38 PM in
Galaxy M- Mark as New
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07-02-2021 05:42 PM in
Galaxy M- Mark as New
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07-02-2021 05:42 PM in
Galaxy M- Mark as New
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07-02-2021 05:59 PM in
Galaxy MSamsung seems to be playing a fast one. They attended to the unit on my visit to Service Center on 30 Jun 21 but the phone status not changed. I am sending you the ServiceMode (latest) still shows CA-NOT CONFIG 00.
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07-02-2021 06:03 PM in
Galaxy M- Mark as New
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07-02-2021 06:00 PM in
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07-03-2021 11:46 AM in
Galaxy M- Mark as New
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07-03-2021 12:16 PM in
Galaxy M