Original topic:

Bug?

(Topic created on: 02-03-2023 05:27 PM)
149 Views
Anonymous
Not applicable
Options
Galaxy M

image

Any option to turn it off in one ui 5 core?

Edit:

Got remote support from Samsung, the tech expect did few things to clear the issue. Now, Glance on Samsung is turned off, completely. Thank you Samsung tech team.
7 Comments
Acknowledgeme
Active Level 8
Galaxy M
Tell me ur oneui 5.0 experience??smoothly running ah??
Anonymous
Not applicable
Galaxy M
Yes.... no issues, except this.
Acknowledgeme
Active Level 8
Galaxy M
Kk bro
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Phie
Beginner Level 2
Galaxy M
I turned it off but its still showing
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Anonymous
Not applicable
Galaxy M
They stopped wallpaper services apk and cleared the data/cache.Then the reset app preference.Then the option to turn off Glance from wallpaper service appeared.
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cs_member8
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Anonymous
Not applicable
Galaxy M
Thanks to the tech support team, the issue is resolved now.
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