Original topic:

Bug report in oneui 5.1

(Topic created on: 04-23-2023 06:05 PM)
237 Views
DaxeshSolanki
Active Level 3
Options
Galaxy M
Dear samsung,

There is bug in OneUI 5.1 on galaxy m53 5g. When I'm using device and suddenly it stops responding and back to the lock screen and I have to reenter my lockscreen credentials or use biometrics to unlock and reopen that app. Please fix the bug.
9 Comments
prem677
Active Level 5
Galaxy M
Mere pass jo h usme no any problems...restart your device once
0 Likes
SUHAS__BRO
Active Level 5
Galaxy M
Your phone is lagging.
0 Likes
emarld_22
Active Level 9
Galaxy M
Restart your device and check whether the issue is solved or not
0 Likes
DaxeshSolanki
Active Level 3
Galaxy M
No need cause restart is scheduled for every night
emarld_22
Active Level 9
Galaxy M
After that any changes you notice or the issue has been resolved or not ???
0 Likes
DaxeshSolanki
Active Level 3
Galaxy M
Nothing it's still happened any time randomly
0 Likes
emarld_22
Active Level 9
Galaxy M
Then plz take your personal data backup and reset your device and check
0 Likes
cs-member11
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.
 
Warm Regards, 
Samsung Customer Support

0 Likes
Hirav
Active Level 3
Galaxy M
Same problem in my m52 did you got any solution?
0 Likes