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08-08-2020 09:47 PM in
Galaxy MI bought Galaxy M31 a few days back and had all the software updates installed. A day later I bought the mobile, it automatically started to restart on its own. The cellphone keeps restarting on its own and sometimes gets stuck on the boot logo for a long time. It's so annoying and disappointing at this point when Samsung has been trusted for years. I request the Samsung team to please look into the issue seriously and fetch an update to resolve the issue.
Looking forward to getting the issue resolved soon.
Best Regards,
A Regular Samsung User
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08-08-2020 09:57 PM in
Galaxy M- Mark as New
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08-08-2020 09:58 PM (Last edited 08-08-2020 09:59 PM ) in
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08-08-2020 10:11 PM in
Galaxy MI have tried all the options but the issue hasn't resolved yet. The only option I have remaining is going to the service center. Since we are having lockdowns it is getting difficult to visit the service centers. Won't Samsung send and update directly to the cellphone if imei number is provided?
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08-08-2020 10:15 PM in
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08-08-2020 09:59 PM in
Galaxy MUninstall any application from unknown sources. Also install updates only via stable internet connection ie over WiFi.
Try reinstalling the device is from service centre or using smart switch.
also send automatic error report to Samsung or you can manually alert them about this via ask questions option of get help section in Samsung members app.
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08-08-2020 10:10 PM in
Galaxy M
The only option I have remaining is going to the service center. Since we are having lockdowns it is getting difficult to visit the service centers. Won't Samsung send and update directly to the cellphone if imei number is provided?
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08-08-2020 10:16 PM in
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08-11-2020 02:00 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
We request you kindly visit the service center for the physical inspection of your device. To check for the nearest Samsung service center kindly click on the link:- https://www.samsung.com/in/support/service-center/
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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09-02-2021 08:29 PM in
Galaxy M