keep it in safe mode for a night.. if the problem continue try factory data reset... if the it also not work then visit service centre post COVID-19.... TILL THEN STAY HOME STAY SAFE...
At first, Reboot your phone. In Standby, you just press & hold Volume Down and Power buttons in same time for around 30 seconds until Samsung Logo comes. Then after Rebooting, Plug in for Charging. I hope problem will be solved.
Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.
Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.
1. Kindly check the power socket functionality with a different device or try to charge the device in a different power socket.
2. Check connectivity Please check whether the charger cable and adapter is fixed well. Remove charging cable and reconnect with mobile phone properly.
3. Charge the device Kindly follow the standard charging procedure. i.e; please charge the device in switch off condition for a minimum of 10 minutes.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
