Original topic:

Battery drain issue

(Topic created on: 12-21-2020 10:07 PM)
151 Views
user2233
Active Level 3
Options
Galaxy M
My Samsung Galaxy M31's battery drains fast as compared to my Samsung Galaxy M21. Why's it so??
6 Comments
BittuDeb007
Active Level 1
Galaxy M
My Galaxy M21's last for 3 days even I do online classes and play games and it is without power mode or adaptive power saving .
So,my suggestion is to use Galaxy M21 and its better also
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user2233
Active Level 3
Galaxy M
my mother is using samsung galaxy m21 and it's better than samsung galaxy m31 in my opinion!
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Farhan39
Active Level 3
Galaxy M
I'm honestly satisfied with mine. I get about 11/12 hour screen on time, which isn't bad at all
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user2233
Active Level 3
Galaxy M
but I'm not satisfied with mine
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Battery drainage" issue kindly follow the given below step:

>>Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory

For more information on battery drainage please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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user2233
Active Level 3
Galaxy M
i have tried all these but nothing resolved
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