Original topic:

Battery charging problem

(Topic created on: 05-24-2020 05:54 PM)
128 Views
Srinivas443
Beginner Level 2
Options
Galaxy M

I buy samsung galaxy M31 1 day back today I am charged the phone its take 12 hours to fully charged

5 Comments
nani7032
Beginner Level 2
Galaxy M
yes bro same problem
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umesh9
Beginner Level 2
Galaxy M
same problem bro
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SumanReddyV
Beginner Level 2
Galaxy M

Same problem here

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cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Charging" issue kindly follow the given below steps:

1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

2)Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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riturajmehta
Active Level 3
Galaxy M
get replaced or refund.
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