Original topic:

Auto restarts

(Topic created on: 08-26-2022 09:47 PM)
151 Views
ahmed0222v
Active Level 3
Options
Galaxy M
My mobile auto restarts and heat. And this is not after any update. 
4 Comments
ㅤ
Expert Level 5
Galaxy M
Sometimes this takes time. Cuz its not compulsory that after just an update device will get defected.
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Anonymous
Not applicable
Galaxy M
Please join this campaign to help users get justice who are facing auto restart and display issues:-

https://r2.community.samsung.com/t5/Tech-Talk/Important-Join-the-campaign-to-help-users-who-are-faci...
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SrajTech
Expert Level 5
Galaxy M
This is a manufacturing defect of exynos 9611 soc and a quality control fault of Samsung
They had provided free repair to many users but now it has become widespread
https://r2.community.samsung.com/t5/Tech-Talk/Auto-Restart-Brand-solution/td-p/10333335
Follow the above steps in the post, if they deny, then ask for discount and be adamant that the update has damaged your phone, tell them you will file complaints in consumer forum
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cs_member8
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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