Original topic:

Apps not working on M31

(Topic created on: 07-01-2021 02:04 PM)
766 Views
AJ11111
Active Level 6
Options
Galaxy M
Hi All,

I'm trying to check on some apps like paytm, or shopping apps viz flip kart or any other apps which use Internet, when I open those with on WiFi or mobile network I see error - "Rety, No Internet connection" this is even when there is good Internet connection on mobile. Also I can't browse on chrome or Samsung browser while Internet is ON. 

Is this an app issue / net issue / phone issue or something else, I can't even use such apps.

Any solution for this would be good. 
6 Comments
VigneshRSunil
Active Level 6
Galaxy M
Try resetting the lhone or force stopling the apps
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AJ11111
Active Level 6
Galaxy M
It's done not working
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NIKHILJI
Active Level 3
Galaxy M
TRY UNINSTALLING THE UPDATE OF Android System webview from play store it will work


IF IT WORKS ACCEPT THE SOLUTION BY CLICKING THREE DOTS ON THIS COMMENT
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AJ11111
Active Level 6
Galaxy M
How to Uninstall the update?
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NIKHILJI
Active Level 3
Galaxy M
BY GOING INTO SETTING > APPS>Android System webview >Uninstall the update
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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