Original topic:

App crashes

(Topic created on: 12-21-2020 08:21 PM)
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SagarMaheshwari
Active Level 4
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Galaxy M
Why apps in my phone Samsung m21 continuously and constantly crashes. Please give me the proper solution regarding this.

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3 Comments
Galaxy M
For Instagram I can tell that the app has some issues in their server.
Galaxy M
Amazon.in is facing sever disconnecting issues so , don't worry it will be fixed automatically with the new software update.
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

You may need to try clearing the app cache and data within your settings to resolve "app crash" issue:

>>Launch your settings>apps>crashing app>storage>touch clear cache &clear data.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question)along with screenshots, short videos and error log file, so that we can assist you accordingly.

Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for Writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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