Amazon prime video app issue

[vikumar]

I m very worried for last 3 months because I have  dosen't streaming HD video on Amazon prime. This problem is arise when hardware acceleration options is remove from app. My device is Samsung Galaxy m30s. My humble request to technician of Samsung please solve this problem as soon as possible. 

[soshy]

same issue i am also facing

[Anonymous]

bro its prime issue as it has problems with accessing drm they wantedly removed it for videos to play smoothly. i contacted prime and they said next app update will fix it. lets hope it will.

if you got your answer click 3 dots on my comment and accept as solution

[vikumar]

This problem is only for Samsung Galaxy m30s device not for other models of Samsung devices

[ShaunJ29]

yeah the problem is with the Prime Video app Samsung already fixed the drm issue since Hotstar, Netflix and other apps work perfectly fine

[Anonymous]

thats what I'm saying prime removed hardware acceleration because m30s has drm issues. now Samsung fixed that prime has to add it back.

[vikumar]

How much time take Samsung to fix this problem

[TimonN]

Are you not able to understand what he wrote twice very CLEARLY.
Amazon NEEDS to update its Amazon Prime Video app NOT Samsung.

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Mayank26]

facing same problem in s10 lite