Airtel mobile data not working in brand new Samsung M31

[Members_zgnfg07]

Hello,

I am using the airtel network from past 8 years. I have shifted to 4G 3 yrs back. I bought a Samsung Galaxy M31 handset recently and other features are working as expected but not the mobile data. When I switch on the mobile data, not a single application loads though I have ample data in my plan. I tried resetting APN to defaults and selected LTE/3G/2G(auto connect) and restarted 10 times. Mobile data works perfectly fine on my old device. Certainly, the issue is with the new Galaxy M31 phone. Please suggest to me a resolution to this. I am up to date with the software on the handset.

[Sidhabhi]

Once perform reset network settings

settings>general management>select reset>click on reset network settings

also select network manually

if problem still persists, better visit service center and get your device checked

[Members_zgnfg07]

Thanks @Sidhabhi..If i click on manual network it keeps loading for hours..fed up..planning to return the handset..

[Sidhabhi]

Yes, better do so, there might be some hardware issue

[ROHITR4P]

visit your nearest airtel store and replace your SIM card.

[Praveenchauhan]

replace sim and trai again

[iamskyadav]

I'm also facing this issue. There is no way to solve this problem with required software update from Samsung. Samsung mobile are useless now. Purchase other smartphones.

[Sameer2021]

visit nearest samsung center and throw phone instead of sim change at airtel