Original topic:

Ads in Samsung Galaxy M31

(Topic created on: 01-30-2021 05:13 PM)
257 Views
adarshgowli
Active Level 2
Options
Galaxy M
Hello from past few days I am seeing bunch of ads in Samsung one UI where its irritating me so much to use the phone...
Device Samsung Galaxy  M31
Does anyone is facing a same problem please let ne know and Samsung could push updates to fix that..
Thank you

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AjaiX2015
Active Level 7
Galaxy M
It has something to do with the apps you have installed.
Even if it is from playstore the apps have no restriction to show ads.
Even Google themselves has said that they can't say all the apps in the play store are secure.
Please scan your device with both play protect and from device care.
imjoker2611
Active Level 9
Galaxy M
That must be due to some third party application.
satyavivek
Active Level 6
Galaxy M
I think it might be because of 3rd party apps
DarkClawX
Expert Level 2
Galaxy M
use your phone in safe mode for some hours and then observe
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RP5054
Active Level 8
Galaxy M
uninstall 3rd party app you have installed in last few days
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Rex00111
Active Level 3
Galaxy M
uninstall all this type of app
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Samsung_Support5
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve this issue kindly follow the given below steps:

1. Check device cache:-Settings> Device care>Storage>Clean now.
For a particular application: Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache.

2. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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abka
Beginner Level 2
Galaxy M
on lock screen always see the advertisement, already tried all the options and disabled marketing information. but still see the adds. can anybody advise how to stop this.
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Agusta2020
Beginner Level 2
Galaxy M

Correct! Happening with me as well.

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tushir55
Beginner Level 3
Galaxy M
same here
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