About Poor Network Connection

[Jerry0091]

I bought SAMSUNG M51 One month ago

After Purchased This item

I feel Very Bad Network Response of Samsung M51 

Please solve This Issue 🙏 

It's felt that i waste My 23K money on this device 😞

[Gana268]

This problem occur in low network areas bcz of not including carrier aggregation in m51 otherwise network is fine, but at 20k price range samsung must include carrier aggregation

[Jerry0091]

bro in my Area Network is very good

[KirKirKiran]

yes.. for this price, network should be actually good, not unfortunately it's bad

[Jerry0091]

yeahhh

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "network" issue please follow below given steps:

1. Check device in safe mode:- Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
To exit safe mode: Restart your device.

2. Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support