Abnormal heat

[VishwaD]

Hey, I am using Galaxy M31 Device for my daily purposes, from recently It is generating heat from the upper front of the device. The heat is generated when I am using my phone for 10 minutes and also tasks I am performing are very low (such as sending pdf, taking screenshots, sending messages). Since all the apps and software are up to date I couldn't figure what is the problem please give me a solution.

[Bhashu]

1. Restart the device
2. Cheak for the update
3. Try diagnostic tool in samsung member app.
4. Contact your samsung care center & get help.

If you help my solutions, please click 3 dots & click accept solution.

Thank u

[VishwaD]

I tried all those things before posting this

[nipoo]

Is this started to happen after the last security patch?

[VishwaD]

No. This begins to happen since last two weeks

[Dr_Sadesh_Abey]

Hi Vishwa could u go to Device Care > Battery and post a screenshot of that? Usually apps that eat up a lot of battery tend to overheat the phone.

Maybe ur phone might benefit from clearing the cache partition of your device. Please let me know what you have tried already.

[VishwaD]

These are the screebshots you had asked and I gave my last 7days usage too because I am not a hard user because of my schedule

[Dr_Sadesh_Abey]

And whenever u use ur phone it gets fully heated? Or is it while using a specific app or game?

[VishwaD]

No it is generated when my screen is turned on

[Dr_Sadesh_Abey · Accepted solution]

Ok that is not normal at all. If this is randomly happening. I recommend you doing 3 things (if you haven't tried already)

1. A simple restart of the phone. Sometimes apps act weirdly in the background and can generate heat. I also recommend you turn on Automation functions (which allows u to auto restart ur device as many times as u want during a week)

2. Clear your cache partition. This requires you to boot into the recovery mode of the phone. Ur phone specific method is easily found online. If you can't find it, just comment and I'll help you. (This usually fixes any issues)

If the issue still persists

3. Factory reset the phone after backing up all your data and apps. This will basically refresh ur phone to brandnew and u can start all over again.

Try 1 and 2 and see, if nothing works then 3. Please comment we are happy to help