pradeep5
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12-05-2017 08:30 AM in
Galaxy J
my device is samsung j 5 prime.in new update wifi doen't off. when i tap the wifi button it colour changes but i recive messeges from online.when i restart the then i won't recive messeges from internet.
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admin_
Expert Level 5
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12-05-2017 05:01 PM in
Galaxy J
Thanks for being a part of Samsung community. Would like to tell you kindly follow the steps below to resolve your concern:-
1) Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
2) Please run your device in safe mode.
3) Please do reset your device on factory mode after taking the data backup Via Smart switch. Be sure to hit ♡ when you find an answer that works for you.
1) Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
2) Please run your device in safe mode.
3) Please do reset your device on factory mode after taking the data backup Via Smart switch. Be sure to hit ♡ when you find an answer that works for you.