whatsapp crash bug j7 prime 2

[PraveenLeo08]

recently i update to oreo my whatsapp is stopped always i open please help me..this is new version whats app my model : j7 prime 2

[sibin]

im facing same prblm in a9 pro

[PraveenLeo08]

Samsung plese fix this problem i am very disappointed

[Anonymous]

i am also facing after j7prime oreo update

[sanu23]

phone ko back up reset.karo sab thik ho jayega

[admin_]

Thank you for reaching out to the Samsung community! We would like to inform you to follow the below mentioned steps to resolve your concern:-
- Go to settings>>Apps>>3 Dots>>Show system apps>>Whatsapp>>Storage>>Clear data.
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account from your device.

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/