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Beginner Level 2
hey i need help..... My toutch is not working after the new update and it did work before and i did the factory reset ande it did not work any ideas????
 
It's a samsung J8
1 ACCEPTED SOLUTION

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Moderator
Moderator

Hi Supra125, please perform a soft reset of your device. 

 

Press and hold the power and volume down buttons for about 10 seconds. 

 

*The device may take a screenshot, however, keep holding the buttons for a few more seconds. This is a soft reset and will not factory reset your phone. 

 

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Moderator
Moderator

Hi Supra125, please perform a soft reset of your device. 

 

Press and hold the power and volume down buttons for about 10 seconds. 

 

*The device may take a screenshot, however, keep holding the buttons for a few more seconds. This is a soft reset and will not factory reset your phone. 

 

View solution in original post

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