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Original topic:

toutch not working after update

(Topic created on: 09-29-2020 02:47 AM)
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Supra125
Beginner Level 2
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Galaxy J
hey i need help..... My toutch is not working after the new update and it did work before and i did the factory reset ande it did not work any ideas????
 
It's a samsung J8

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Solution
Tsogo_sam05
Moderator
Moderator
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Galaxy J

Hi Supra125, please perform a soft reset of your device. 

 

Press and hold the power and volume down buttons for about 10 seconds. 

 

*The device may take a screenshot, however, keep holding the buttons for a few more seconds. This is a soft reset and will not factory reset your phone. 

 

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Solution
Tsogo_sam05
Moderator
Moderator
Options
Galaxy J

Hi Supra125, please perform a soft reset of your device. 

 

Press and hold the power and volume down buttons for about 10 seconds. 

 

*The device may take a screenshot, however, keep holding the buttons for a few more seconds. This is a soft reset and will not factory reset your phone. 

 

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