touch error

[bibinmoolakkattu]

sometimes there is a touching error in My j6 after i lock and open the phone again the issue is cleared please tell me anything

[admin_]

We do apologize for the inconvenience caused. We would like to inform you kindly follow the steps below to resolve your concern:-

- Remove any third party screen protector from the device.
- Please run your device in safe mode.
- Software update via FOTA, Kies or SMART Tool.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[bibinmoolakkattu]

after all this i factory reset my phone bt that issue arises again what can i do