abhiraut9488
Active Level 3

image

Why secure folder stopped working in j7 prime oreo versions I'm loosing my most important data and facing a lot of problems 
2 Comments
Anonymous
Not applicable
once clear data of secure folder from app settings...it will not delete any of the important files inside it
Reply
Loading...
Emmanuel_J12
Moderator
Moderator

Hey if you're still facing issue with your secure folder, then please turn out to the feedback section and raise an error report.

 

Kindly follow the steps as below:

 

 Log in Samsung Members app > Click “+ button” at the bottom right > Click “Send feedback” > Click “Error reports” > Add detail of the issue and attach the system log data (click checkbox)

 

*When you abstract the log file. Please check off the pop-up message: log file delivered

 

You can also check this link which explains in detail the entire steps to send feedback: https://r2.community.samsung.com/t5/Community-Guidelines/Send-Feedback-Report-a-Bug-to-Samsung/m-p/3...

Reply
Loading...