Thank you for reaching out to the Samsung community! We would like to inform you that kindly follow the below mentioned steps to resolve your concern: - Go to Settings > Accessibility > Hearing > Mute all sounds > Enable it and then Disenable it. - Go to Samsung Member > Diagnostics > Test Hardware > Speaker > Check the speaker status. - Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account from your device. - If still issue persists, kindly visit nearby Samsung service center in order to get your device physically inspected by the service engineer. Please find service center details in the link provided -http://www.samsung.com/in/support/servicelocation
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
