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Active Level 7


When I try to Change  sound quality and effect application crashing.

OS- android 9
2 Comments
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Active Level 3
I think that it is not fully supported for android 9. I am using it on my j6 after i got android 10 update and it is working smoothly.
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Moderator
Moderator

Hey if you're still facing this issue then please turn out to the feedback section and raise an error report.

 

Kindly follow the steps as below:

 

 Log in Samsung Members app > Click “+ button” at the bottom right > Click “Send feedback” > Click “Error reports” > Add detail of the issue and attach the system log data (click checkbox)

 

*When you abstract the log file. Please check off the pop-up message: log file delivered

 

You can also check this link which explains in detail the entire steps to send feedback: https://r2.community.samsung.com/t5/Community-Guidelines/Send-Feedback-Report-a-Bug-to-Samsung/m-p/3...

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