Hey if you're still facing this issue then please turn out to the feedback section and raise an error report.
Kindly follow the steps as below:
Log in Samsung Members app > Click “+ button” at the bottom right > Click “Send feedback” > Click “Error reports” > Add detail of the issue and attach the system log data (click checkbox)
*When you abstract the log file. Please check off the pop-up message: log file delivered
You can also check this link which explains in detail the entire steps to send feedback: https://r2.community.samsung.com/t5/Community-Guidelines/Send-Feedback-Report-a-Bug-to-Samsung/m-p/3...