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08-16-2020 09:03 PM in
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08-16-2020 10:08 PM in
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08-16-2020 10:11 PM in
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08-16-2020 10:50 PM in
Galaxy JChange your charger get a new one, I had this problem as well. I tried everything turns out it was my charger, I thought it was my port. I bought a new Adaptive Fast Charging plug and a new cable and it charges much much faster. Battery lasts longer as well.
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08-17-2020 10:19 AM in
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08-17-2020 01:00 PM in
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08-18-2020 08:51 PM in
Galaxy JDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve "charging" issue kindly follow the given below steps:
1. Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
2. Reset the device:-Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Screen-shots(time taken to charge). This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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