Original topic:

sim slot 1 shuts off suddenly , automatically J7 Prime

(Topic created on: 02-14-2019 04:28 PM)
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melvinvaz
Active Level 2
Options
Galaxy J
When I'll be using suddenly the sim which is placed in sim slot shuts off showing as no sim placed in slot...I tried with diff sims but issue remains the same ...even contacted Samsung customer care but no use...
Dissatisfied with the performance of J7 Prime 

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4 Comments
nax
Active Level 4
Galaxy J
j7 max is also having the same problem.
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moutuli
Active Level 8
Galaxy J
visit your nearest Samsung service centre
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pankajur
Active Level 8
Galaxy J
https://youtu.be/QGCx7QkzdcQ
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admin_
Expert Level 5
Galaxy J
Thank you for sharing your concern. The relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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