separate app sound not working on sm j7 pro

[buletin]

Hi there, Samsung's separate app sound was available before the last security update on sm 7 pro. It is no more available now. I checked the system app and it is there available on this device but can't be use . It upsets me that I am unable to use even though it is on my device but not working anymore . 

[nanakthakur1955]

this app not works properly miss network no perfection in software tecnology.take care for improvement thanhs

[Rishikeshhh]

maybe it will be given with a proper working solution in next update

[Emmanuel_J12 · Accepted solution]

Hi Buletin, please turn out to the feedback section for help.

Kindly follow the steps as below to report an error on the feedback section.

 Log in Samsung Members app > Click “+ button” at the bottom right > Click “Send feedback” > Click “Error reports” > Add detail of symptom and attach the system log data (click checkbox)

*When you abstract the log file. Please check off the pop-up message: log file delivered

You can also check this link which explains in detail the entire steps to send feedback: https://r2.community.samsung.com/t5/Community-Guidelines/Send-Feedback-Report-a-Bug-to-Samsung/m-p/3...