SriHarsha972
Beginner Level 4
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Galaxy J
there is a screen lag issues on j8 which are noticed more times in a day and the screen was suddenly stops working and after locking and unlocking the device it will work normally it happens roughly 20 times a day i think they fix with the previous software update but they didn't so team samsung please fix the issue with next security patch . it was the major issue and also please bring the always on display feature because it have the super amoled display
3 Comments
Ehsank
Options
Galaxy J
clear Wipe Cache Partition and observe

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect withpc/laptop or type c earphone only for Android 11 )

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.
adminkiller
Active Level 5
Options
Galaxy J
try restart or safe mode
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Samsung_Support1
Moderator
Moderator
Options
Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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