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Beginner Level 3
If I leave my phone for about 2 hours or more it does not start by clicking on power button. The screen becomes all black. Then I have to force restart it by pressing power and volume down button.

I can hear my ringtone when someone calls but the screen does not show anything. 

This whole has started happening after upgrading to Android 10 and 1 July security patch.

Please help to resolve it!
3 Comments
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Active Level 7
there might be Display connector issue, just VISIT service center and get it serviced
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okay..
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Active Level 8

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

We request you kindly visit the service center, as your device needs physical inspection. To check for the nearest Samsung service center kindly click on the link: https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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