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Active Level 2
Sir, i am using J7Pro , when ever i get whatsapp post i.e image post, suddenly phone is restarting.  Pls support of  the Issue snd do the needful to me.
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Expert Level 3
Try uninstalling and reinstalling WhatsApl.
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Active Level 2
ok thank you for ur reply...
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check app cache:-
Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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