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Thanks for Being a part of Samsung community. Would like to tell you Kindly follow the steps below to resolve your concern :- 1) Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. 2) Please run your device in safe mode. 3) Please do reset your device on factory mode after taking the data backup Via Smart switch. Also, the relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.