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06-05-2018 09:51 AM (Last edited 03-15-2019 02:27 PM ) in
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06-05-2018 09:52 AM (Last edited 03-13-2019 11:52 PM ) in
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06-05-2018 10:45 AM in
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06-05-2018 11:25 AM in
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06-05-2018 11:52 AM in
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06-05-2018 11:56 AM (Last edited 03-13-2019 11:52 PM ) in
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06-07-2018 02:33 PM in
Galaxy J- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Navigate to device maintenance > Memory >> Clean now.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.
- If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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08-19-2018 11:01 AM in
Galaxy J