my j7prime 2017 is having a very high battery drainage problem it is not giving me a backup for even 6 hours i have to charge this device 3 time a day. this problm is happening after we got the last update. i have also tryed troubleshoot but nothing happened. problem is still the same.plz fix this issue or give a update to fix this. #samsung #j7prime
Thank you for your query. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
