my bt is not working

[u6wue6wu]

Hey! I am using j7prime when I turn on my bt it gets off automatically what should I do.... sorry for the bad name 

[RaihanKabirSAM]

Go to settings/general management/reset and do network reset. After that reboot your phone once

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Reset app preferences.
Settings > Apps > More option or on three dots at the top right corner of the screen > Reset App Preferences.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support