Thanks for being with Samsung and sharing your query. We apologize for the inconvenience caused. Regarding your query/concern we would suggest you to kindly visit nearby Samsung Service Centre in order to get your device physically inspected by the Service Engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation. Be sure to hit ♡ when you find an answer that works for you. For Further assistance, You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
