Dear Samsung Member,
Greetings from Samsung Customer Support!
We apologize for the inconvenience caused to you. To resolve the issue still kindly follow the given below steps:-
1. If you are using non-genuine Samsung charger, check device charging by using another Samsung genuine charger. (If available)
Note: We always recommend to use genuine Samsung charger for charging your device.
2. Charge the device in switch off condition:- Kindly follow the standard charging procedure. i.e; please charge the device in switch off condition for a minimum of 10 minutes.
If not resolved:- (Removable battery) – Kindly remove the back panel of your device and check the physical condition (Bulge, Swelling or visible damage).
If the physical condition is not good:- Request you to turn off the device immediately and please do not try to charge or tamper the battery also request you to visit the service center immediately.
Please perform the below mentioned quick step to resolve the hanging issue:-
- Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Screen-shots(time taken to charge). This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Samsung Customer Support