We really apologize for the Bluetooth connectivity issue in your newly purchased Samsung device. We would like to inform you kindly follow the steps below to resolve your concern:-
- Check connecting with other Bluetooth device. - Navigate to apps >> Settings >> Apps >> Tap on three dots >> Show system apps >> Bluetooth >> Storage >> Clear data. - Please run your device in safe mode. - Kindly go to settings >> General management >> Reset >> Reset network settings. - Once contact the Bluetooth accessories support team. - If still issue persists, we would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the service engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
