j7max

[dineshbabu492]

After December security patch update...j7max phone.....

1.Hanging display content but music is playing

2.some application are crashed....

3.battery draining problem....

Please suggest to some ideas frds....

[ashish2390]

yar truly pls do needful think..

[Samsung_Support2]

Hi there,

To resolve the issue please follow the troubleshooting steps provided in the given links:
>For Battery Drainage:
http://www.samsung.com/in/support/skp/faq/1101689

>Check the internal storage of the device and clean it (Setting> Device Care>Storage> clean now)

>Force stop the Google App (Setting> Apps> select the particular app>Force stop).

>Perform ‘Reset app preference’(Scroll down notification panel> Setting> Apps> Tap on 3 dots (Upper right corner)> Reset app )

>Perform reset setting (Setting> General Management> Reset>Reset setting).

For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,
Team Samsung Members