j7 pro touch problem

[Shubhampatel]

j7 pro touch is not proper working please some kind of support

[yeshnani]

from starting are u facng this issue r frm last update?

[Shubhampatel]

yes this issue is last two updates are facing

[admin_]

Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Apps >> Tap on More >> Reset App Preferences.
2) Check the issue in Safe Mode.
3) Keep updating the device via FOTA or Smart Switch.
4) Take full data backup and reset the device.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[Shubhampatel]

not responding please give some other possible solutions

[shahking]

yes is right

[PrasantaBasak]

phone ki glass protector nikal do problem nehi hogi

[PrasantaBasak]

Same problem mere sath hua tha mera j7 pro hai