j7 pro restart issue

[akki057]

Phones suddenly automatically restart during use since 2-3 weeks, please fix the issue . Once a day it becomes restarts 2 3 times. I don't know what's the reasons phones gets restart.
#samsung developer j7pro 

Fix the issue @j7pro Samsung india

[Anonymous]

same problem i gave complaint lots of times to samsung care but still they are not solved this problem very worst update

[akki057]

yeah bro

[rahul96]

same problem

[prasad66]

is this happening after March update.

[akki057]

yes bro

[vishal444]

sem problem

[CS_member7]

Dear Samsung member,

Greetings from Samsung Customer Support!

Be assure below steps will solve the issue which you are facing:-

1) Safe Mode:- Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.(To exit safe mode restart your device)
2) Check storage:-Settings > Device care > Storage > Check available storage space.
3) Third party applications can also cause auto restart ( Uninstall the third party applications ).
4) Remove memory card and check :- Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. etc

If issue still persist please do send the log file via, Samsung member > Get help > Send feedback > Error reports > Select Symptom category. So that we can provide you the better assistance.(Note:-You are requested to send it within 15 minutes of problem occur).

Thanks for writing to Samsung.

Warm Regards,
Samsung Customer Support