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Beginner Level 2
after last update my mobile samsung galaxy j7 prime has overheating when I charge my mobile and long use. Battery also drain very fast. before last update my mobile battery backup is one and half day. but after your last update it's give only half a day only. Please fix this problem.
5 Comments
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Active Level 10
bro...last u talking abt j7 Prime coz...its been 6 months since it last received an update
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Active Level 3
bro aren't you little late for this post because last update was in 2017 august!
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Beginner Level 2
yes recently the phone is having problem of heating charge toh its understood that android phone and net working charge will get drained very fast
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Beginner Level 2
After last update my mobile bettery aslo drain very fast
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Expert Level 5
Thanks for being a part of Samsung community. We apologize for the issue you are facing in the device after update. The relevant department will serve you better/speedily, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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