j7 nxt calling problem

[sourav1997]

when i was in a call i'm not able to put my call on hold or i couldn't merge or swap calls..... during a call when another phone came then i'm not able to recive the phone or cut the phone...
please need suggestions...

[Sushantnayak]

It looks like network operator issue .Contact Samsung customer care through samsung member app for better support.

[Harsh0611]

this is your operators issue not issue in your mobile

[admin_]

We do apologize for the inconvenience caused as you are unable to use calling features. We would like to inform you to follow the steps below to resolve your concern:-

- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Show system apps >> Phone >> Storage >> Clear data.
- Check by using any other SIM card.
- Kindly go to settings >> General management >> Reset >> Reset network settings.

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[shruut]

Not receiving calls while on another call