We really apologize for the application issue facing in the device. Please follow the below steps to overcome the issue:
- Navigate to apps >> Settings >> Apps >> Problematic apps >> Storage >> Clear data. - Update the device applications - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/