We do apologize for the inconvenience caused. We would like to inform you to follow the steps below to resolve your concern:-
- Set lock screen shortcuts from settings>>Lock screen and security>>App shortcuts>>Select apps. - Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. - Please run your device in safe mode.
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
