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Beginner Level 2
same problem in my j7 16
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Active Level 4
i am also facing same problem please help
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Active Level 6
backup your data through smart switch and https://youtu.be/CsxXUAXuObo
try this -it works 100%
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Active Level 4
i am also having same problem my volte is also not working after latest update installation and i am unable to back up my contacts and other things please help samsung
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Active Level 6
backup your data through smart switch and https://youtu.be/CsxXUAXuObo
try this -it works 100%
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Active Level 6
https://youtu.be/CsxXUAXuObo
try this -it works 100%
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Active Level 3
18002668282
this is samsung toll free no.
i have also call on this and told them about our problem
aap logo se bhi nivedan hai ki
aap bhi call krke complaint kre
jitne call jayenge utna jaldi he solution hoga
so plz make call on this with another number...
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Expert Level 5
We apologize for the issue you are facing in the device after the update. We would like to inform you kindly follow the steps below to resolve your concern:-

- Kindly check with other SIM card in your device.
- Open settings>>General management>>Reset>>Reset settings.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.
- If still issue persists, we would suggest you to visit nearby Samsung Service Centre in order to get your device software rollback to previous baseband version. To fix the Volte issue after update no charges will be required. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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