j5 2016 bug

[Vk]

tdy I updated my j56 to 7.1. one bug is really annoying me. jus take a look at that . Please any one could pls provide soln

[Anonymous]

factory reset..then problem become solved.

[SASWAT]

factory reset or if that does not help then hard factory reset then reboot it

[admin_]

Thanks for being with Samsung and for sharing your concern. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).