Mumukshu
Beginner Level 2
Hotspot, wifi and bluetooth not working!
5 Comments
Ehsank
1. bluetooth issue try these steps

 1. Unpair all Bluetooth devices which were connected earlier

Again turn on Bluetooth> Scan> Tap on the Bluetooth device

 2. Please follow these instructions here > Settings > Apps > Show System Apps > Bluetooth Share / Bluetooth Test > Storage > Clear cache/data.


3. Reset network settings >Settings>General Management>Reset >Reset network settings)
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2. wifi you can try this

  Forget all WIFI devices which were connected earlier.
Again turn on WIFI> Scan> and try to connect.
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pradeepky
Active Level 6
If you are facing problems with all these connections (hotspot, wifi and bluetooth), then it might be an issue of wireless chipset in the motherboard...
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pradeepky
Active Level 6
Contact your nearest authorised Samsung service center and get the best solution...
As far as I know, they will install an updated os...but if there is hardware issue then it may cost something more...
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cs-member13
Active Level 10

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. To resolve the hotspot issue kindly perform below given step:-


- To configure the hotspot follow the steps:-
Settings>Connections>Mobile hotspot and tethering>Mobile hotspot>More option (three dots)>Configure mobile hotspot>Configure mobile hotspot and tap on save.


After performing above steps If the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out to solve the issue.

 

Thank you for writing to Samsung.


Warm regards,
Samsung Customer Support

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