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04-20-2020 09:15 AM in
Galaxy J- Mark as New
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04-20-2020 09:22 AM in
Galaxy J- Mark as New
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04-20-2020 09:31 AM in
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04-20-2020 09:36 AM in
Galaxy Jfirstly Check for the following reasons:
1.Charging USB cable might be damaged.Try with other cable
2.Try to charge your device with official samsung charger
3. Charging port may be damaged.
4. Battery may be damaged
5. Weak power source
If above reasons are not the issue i think you sholud wait and visit a service centre after this lockdown.Hope it helps you
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04-20-2020 09:39 AM (Last edited 04-20-2020 09:40 AM ) in
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04-20-2020 09:53 AM in
Galaxy Jif yes then charging port needs repairs
u have one ui2???
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04-20-2020 12:24 PM in
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04-28-2020 11:50 AM in
Galaxy JDear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow the below mentioned step to improve the performance of the device:
- Turn off Wi-Fi, GPS, Bluetooth etc: On the home screen swipe down the notification panel> Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
- Close background running apps: Close all the background running apps when not using them.
- Avoid usage of mobile phone during charging: avoid the usage of the mobile phone while charging.
For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support