Beginner Level 2
How to solve wifi and bluetooth problem in Samsung Galaxy j7 2015 and also this model didn't received android 7.0 nougat update.
Is there any way that i can update galaxy j7 2015 into android 7.0 nougat.
since its a very old model updates cant be guaranteed
Active Level 10

Dear Samsung Member,

Greetings from Samsung Customer Support!

We understand your concern and will help you to resolve the issue. Be assured, to resolve Wi-Fi issue kindly follow below given steps:-

1. Forget the Network:-
Go to apps screen > Settings > Connections > Wi-Fi > Wi-Fi network > Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

2. Reset Network Settings:- Go to apps screen > Settings > General Management > Reset > Reset Network Setting.


Please be assured and to resolve "Bluetooth connectivity" issue kindly follow the given below steps:-


1. Safe mode:- Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .


2. Clear cache and data of Bluetooth app data:- Settings >Apps >Menu (Three dots) >Show system apps >search and type "Bluetooth" >Bluetooth >Storage >Clear cache >Clear data >OK.


3. Reset the device:- Kindly create data backup of your device via SMART switch mobile application or pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for contacting Samsung.

Warm Regards,
Samsung Customer Support