We apologize for the inconvenience caused to you. Thanks for being with Samsung and for sharing your concern. We would like to inform you that kindly send if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details. Be sure to hit ♡ when you find an answer that works for you.
